About Us
at Toyota of Katy

Thank you TJ for being so generous with your time and braving the cold to show me vehicles! You will be my first call when I’m ready to buy!

Zeb did a great job for me. Honestly the best experience I had at a dealership. Krystal was awesome in the Finance too. Left feeling really good about getting a new car. Two thumbs up.

Experienced staff. Alex was a experienced estimator and addressed most of my concerns.

Jennifer and Mam took great care of me. They stayed late after hours to make sure I was able to pick up my beautiful new Toyota!

Ok aquí l explico mi experiencia yo compré una Toyota rav4 2024 hace tres meces el carro lo compré en la Toyota Fred Haas Toyota World se quemó la luz delantera y esa luz no se puede cambiar si no hay que cambiar el faro completo fui la Toyota Katy que vivo en Katy revisaron y después de 4 horas que espere me dijeron que hay que cambiar el faro pero no la tienen disponible la iban a ordenar el faro y me iban avisarme a los dos días me llamaron que pasara por la agencia y fui estuve 6 horas ahí luego me dijeron que tenía que ir donde compré el carro cuando todos sabemos que uno puede llevar el carro Toyota a cualquier agencia llame a mi agencia en 5 minutos ya ordenaron la parte y en dos días voy para que la. Ambien y me dijeron que dura 1 hora para cambiar ya me habían hablado mal de la Toyota Katy y ya aprendí son los peores te ofrecen café ships y con eso te engañan es todoOk here I explain my experience I bought a 2024 Toyota rav4 three months ago I bought the car at Toyota Fred Haas Toyota World my front light went out and that light can't be changed unless the entire headlight has to be changed I went to Toyota Katy where I live in Katy they checked and after waiting 4 hours they told me that the headlight has to be changed but they don't have it available they were going to order the headlight and they were going to let me know in two days they called me to go by the agency and I went I was there for 6 hours then they told me that I had to go to where I bought the car when we all know that one can take the Toyota car to any agency I called my agency in 5 minutes they already ordered the part and in two days I'll go get it. Ambien and they told me that it takes 1 hour to change they had already spoken badly to me about Toyota Katy and I already learned they are the worst they offer you shipping coffee and with that they deceive you that's all

Excellent work! Great customer service with collision department- Sam Mendoza

Friendly and professional.

Estoy extremadamente decepcionado con el servicio recibido en Toyota of Katy. Vine para un simple cambio de aceite y, para mi sorpresa, después de más de tres horas de espera, me doy cuenta de que ni siquiera colocaron correctamente mi información personal en el sistema. La falta de organización y eficiencia es inaceptable.No deberían hacer que los clientes pierdan tanto tiempo por un procedimiento tan básico. Definitivamente necesitan personal más capacitado y procesos más efectivos. No recomendaría este lugar si valoras tu tiempo.

Great experience, awesome costumer service, fast and easy process. 100% recommended….

Service was absolutely great! Steven Deatherage was very helpful at explaining how and what my vehicle was in need of. Will definitely be getting all my vehicle needs done here.

I want to share my disappointing experience with Toyota Katy to help others be mindful of their time and avoid unnecessary frustration. After spending five hours—including phone calls, traffic, and time at the dealership—I left with nothing but mental exhaustion.They initially quoted me a price over the phone, but things took a turn once I arrived. After a test drive and showing interest in a vehicle, they suddenly presented a completely different price. They dismissed the discrepancy as a “confusion” between me and the salesperson I spoke with. Even after involving a manager, the price they offered was unreasonable and far from what was originally discussed.This bait-and-switch approach is frustrating and disrespectful to customers’ time and trust. If you’re considering visiting Toyota Katy, be cautious of these tactics and ensure every detail is in writing before making the trip.

Thank you Axle for your help, was in and out within an hour. Definitely would recommend Axle if you need a vehicle.

Alve and Zeb were amazing at working with me on purchasing my new car. Thank you guys

I had an amazing experience buying my new Toyota from David Curtis at Toyota of Katy. David was professional, knowledgeable, and truly focused on helping me find the perfect car. He patiently answered all my questions, made the process stress-free, and never pressured me into anything. What impressed me most was his honesty and dedication to ensuring I got a great deal. If you’re looking for a Toyota, I highly recommend David—he genuinely cares about his customers and goes above and beyond!

I have been visiting this dealership for regular car servicing for years and I am disappointed with the latest experience. The website interface is difficult to use, requesting customers choose between technical servicing options. I scheduled an appointment and arrived at the designated time. The drop off area was overflowing with vehicles. I was not alerted to the fact that they were overloaded and behind schedule in advance of my appointment with an option to push back or delay my appointment. I joined the queue to check-in and the service representative started asking me if I wanted the service options presented to me during my previous visit, except none were given at that time. I went and sat in the waiting area. A girl with a cart of snacks and drinks walked by every so often. Even though I had an appointment, my car wasn't looked at until over 2 hours later. Unlike Discount Tire, there is no status tracker to follow along with estimated timing for your servicing. In addition to the standard servicing, I was told one of my tires was flat, which is odd because it was not flat when I dropped off my car. The representative said they could patch it so I said sure. When my car was finished, I got a call telling me my car was ready to be collected, but no one approached me to talk through the work that was completed. I paid and walked out to the vehicle collection area. When I got my car, I discovered the flat tire indicator was on. I assumed it just hadn't triggered as fixed yet and left (but took a picture first). The indicator was still on as I was driving home so I stopped in a parking lot and used my portable compressor to check my tire pressures. Three of them were overinflated by between 1.5 and 2.5psi and the last one was underinflated by 9.5psi. I'm still in disbelief that the service center returned my car to me in such a state and it's now making me wonder if the rest of the servicing was executed properly. It was too late to call that evening so I waited until the next day to call to provide service feedback to a manager. When I called, I was told the managers were busy, but I could leave a message and one of them would follow up with me when they freed up. I said that was fine. I was going to provide verbal feedback in lieu of a bad online review, but it's three days later and the management never returned my call.

Ms. Jennifer P was amazing help , she made sure I got what I want from the beginning. I am recommending her to all my friends, she is so nice and just provided an overall great customer experience !

Positive experience, love the vehicle, Stephanie was exceptional.

Very dishonest business tactics and straight up liars. I saw the listing for the vehicle I wanted to purchase, online. The website said in BOLD, "THE PRICE YOU SEE IS THE PRICE YOU PAY, NO HIDDEN FEES." So when I showed up to the dealership, of course they slapped on a bunch of fees. I'm not talking about registration, taxes and title fees. They had a $1600 Car Rx fee, which they were claiming that is an additional "feature" they add to all of their vehicles where you could track your car with an app. And of course you cannot opt out of the "feature". My first thought, was why isn't this part of the sticker price? So after confronting them about it, they said they'd reduce the price to $600 and that was the best they could do. I kept objecting to the charge referring to the promise on their website. I walked out multiple times refusing to pay the fee, and after a few days the sticker price dropped to something I was comfortable paying. Unfortunately they still charged the $600 Car Rx fee. So I went in a third time to make the deal.On top of that, the front facing camera used for lane assist and adaptive cruise control was malfunctioning. They promised to fix it for me before I picked up the truck. So the day I came to pick up the vehicle, the camera malfunction was gone and they told me they replaced the camera with a brand new unit. So I signed my papers and drove off. Days after my purchase, the camera started malfunctioning again. The malfunction codes didn't appear again until I decided to use the lane assist feature. At this point I was already in a different state because I was in the middle of moving. Not having time to drive back to Katy, TX, I took the truck to the closest Toyota Dealership near me and told them about the malfunction. The techs there diagnosed the problem and told me the camera was never replaced and the malfunction codes were reset. So yea, they lied about replacing the Camera. Thanks, yall. Like I said, very dishonest business establishment.

Zeb’s the Man - he really helped us out and we had a great experience

Axel was my salesman he was awesome and professional and positive patient. Got the deal done thank you 😊 🙏

Everyone was extremely hospitable and the service was completed in an extremely fast manner. All in all I give you a A+ for y'alls customer service! Thank you!

Great job as always.....I can always count on toyota of katy to take care of my vehicle

Exceeded expectations!! Michael Butterworth is very knowledgable and efficient and he went above and beyond to make my experience exceptional. Highly recommend you ask for him!

Félix was great and had to replace my speakers in my 4 runner and this guy had me in out with in 2 hours . Great job.

Exelente service

Friendly staff, and had a great deal with them.

Got a new car last Saturday at toyota of Katy. The process went faster than I thought. I am very satisfied with the customer service.

Carlos and Justice made my first car prurchase easy and straightforward. Highly recommend this dealership

Tim is an excellent sales representative. He was patient and worked hard to help me find a vehicle that met my needs. He was very understanding. I had previously spoken to other sales reps at other dealerships, and they were aggressive in their dealings with me. Tim on the other hand, was kind and respectful. I recommend someone that is looking to buy or lease at Toyota of Katy to speak with Tim. The sales manager Chris was also very helpful! Overall great customer service.

Jennifer Prothow and SUNDAY MABUNMI were a pleasure to work with. They both listened to better understand what I needed in a new car and were able to find me the right car for my family. Highly recommend working with them both!

We purchased a 2024 GR Corolla and couldn’t be happier with our experience! Jennifer, our salesperson, was absolutely fantastic. She was knowledgeable, patient, and made the entire process smooth and enjoyable. Jennifer went above and beyond to answer all our questions and ensure we got exactly what we wanted.A big shoutout to Justice as well for helping us set up the app and Apple CarPlay. They made sure we understood all the features and were comfortable with the tech before driving off. The customer service from start to finish was exceptional. Highly recommend this team!

EDDY PARRA, was extraordinary kind, diligent, efficient. He was very helpful throughout the process. Come and see him at TOYOTA OF KATY.

Great experience at Toyota of Katy! They completed an extensive repair ahead of schedule. Richard H. was an incredible service advisor who kept me informed about the status of my repair throughout the process and was always helpful and courteous. Top notch customer service!!

I come all the time for my oil change. Older Spanish lady at the desk told me I had to pay for my oil change after waiting 3 and a half hours I was frustrated I have a plan where I don’t pay for it ever. and went back to my service agent and the lady said “he’s rude” I’m a girl which was highly offensive also I wasn’t being rude I had spent along time there to have to walk around and figure out my own problem because she just said “you have to pay” weird experience here today hope they do better in the future or I will just take my business elsewhere. If I knew her name I would blast it. Didn’t see a name tag.

The friendliness and professionalism at Toyota of Katy is Triple A plus

Edgar was very helpful got me a good deal on GR86, and Justin did a really good job setting up my car Justice Guillory

Excelente atención! Súper rápido y contento con mi servicio, recomendado al 100 %.

Excellent customer service. Assistant Manager Felix is out of this world, he treated me like a family, has a lot of respect for his clients, keeps his clients updated on the progress of the work being done to the vehicle. He’s the best.

El trato del personal es muy cordial pero los tiempos siguen siendo largos para la entrega del vehículo y la actualización del mismo no la hacen! Les falta mejorar...

Excellent service. Justice was personable and professional. Great!

Love the spacious waiting area which had plenty of tables to use my laptop while waiting. Service so far has been great; they didn't try to get money from me by stating that my car needed many critical services like some of the other dealerships. They only red flag the cabin and engine air filters which at 15k mileage, I was already aware of and I can do on my own.

Salesman Dennis from Toyota of Katy did an extraordinary job, very profesional and helpful. Mr.Mark from Finance department did an awesome job, great service. Thank you for doing my purchase so easy . Thank you Toyota of Katy for an awesome job. Excellent customer service.

Quise reparar mi vehiculo directo con el concessionario para garantizar la calidad sin embargo la reparacion del vehiculo tomo mas tiempo del indicado, alegando que las piezas no llegaban y que podia llevarme el vehiculo y regresar luego (como que si el tiempo no importara), esruve mas de 40 dias sin vehiculos y dos semanas sin poder movilizarme, adicional entregaron el vehiculo sucio tanto por dentro como por fuera.. solo querian entregar el carro para cobrar el deducible y cerrar la cuenta con el seguro!The repair of the vehicle took longer than indicated, additionally they delivered the vehicle dirty both inside and out. They only wanted to deliver the car to collect the deductible and close the account with the insurance company.

I've always had a positive experience at this dealership, I love how informative they are from the moment they check you in. Never had a bad experience.

The collision shop fixed my car like new and kept me well informed even through the holiday season. I'm so glad I chose Toyota of Katy for my claim. My Camry looks good as new!

This dealership seems to do the absolute least for their customers knowing the Toyota brand is strong enough to carry them. I understand Rav4's sell themselves, but the salesman was not aware of differences between trim models or able to answer most questions. The car was delivered to me missing accessories, also never has a dealership not filled a gas tank prior to handing over keys. It is unacceptable to require I purchase the dealer add-on CarRx - to the point I was told the dealership would rather not sell me the vehicle if I did not agree to the "lowest they could go of $600". This was probably the worst car purchase/dealership experience I ever have had - and the ONLY reason I tolerated this was because of Don Mcgills lifetime service..that they tell me was no longer offered during the paperwork signing. I've also had 2 service issues in less than 30 days of ownership, making me weary of pre-owned inspections.

Me atendieron muy bien, estoy contento, Lucas es muy amable.

Great Staff. Carlos Mendez is a top notch service advisor!

I had a remarkable experience with Tim Balogun who is my sale consultant. He is a very calm and patient man with good listening ears. He was very respectful and professional at securing the deal for the purchase of my 2025 Toyota Crown Signia👍 I’ll recommend him for any prospective buyer. He is that good.

Richard the assistant service manager and the whole team were great.

Estoy muy agradecido a los panas Juan Trenard y Samuel Moran, por ayudarme y estar pendiente con la compra de mi camioneta, gracias chamos por hacerme la vida fácil y estar pendiente de que todo saliera al pelo, muy agradecidos y pronto estaremos haciendo negocio de nuevo! Éxitos en todos sus proyectos.

very friendly

Made an appointment for 10 am , arrived at said time , my vehicle sat in the line for over an hour, why make an appointment, then it entered the building to only be seen again 5 hours later. Then I received 2 texts from the inside sales staff informing me they wanted to sell me a new vehicle, mind you I was just here for routine service and new brakes, no big deal. Then the car was done , after removing tools and trash from the front floor, I drove it out to find it jerked and sputtered and would not accelerate and was blowing white smoke out of the rear, had to return to get the thing fixed after 6 hours of waiting. I paid 900 plus dollars for this wonderful service. Does anyone think I should return to this insane place for more of the same in the future ? Then today I received another text from an inside salesperson wanting to sell me another new car, this place has BIG problems and Mr, Hartman needs to address or be fired! I will never return under any circumstances, this place is persona non grata forever! Bad news and abusive ! This place has lost its Mojo! Too bad they can’t be sued for very poor service and overly aggressive sales behavior.

Lucas Gonzalez is a polite, persistent but professional salesperson who keeps ur best interest in mind. He along with Mr. Choudary helped turn a window shopping trip into an "offer we could not refuse". Thanks Lucas. Will be back soon for the Tundra.

The service was very good, the staff treated me very well, but the waiting time for my vehicle was a long time. I was there from 9am to 2pm, just to have maintenance done and the brakes changed.

Cedrick was very helpful and smiling salesperson during my recent purchase of a Toyota Camry. His approach was professional yet personable, and he made the entire process seamless. He was well-informed about the vehicle’s features, answered all my questions thoroughly, and ensured I felt confident in my purchase. I got the best deal possible without any pressure. I highly recommend him for anyone looking to buy Camry from “Toyota of Katy” for his exceptional customer service ! 👍

This Toyota of Katy dealership location is hands-down, the best of the best!! They have always exceeded my expectations in so many ways! They have an excellent staff & team of individuals all the way around,! They are knowledgeable, extremely helpful, thorough, and most informative. If you’re looking to buy your next vehicle or simply looking for excellent mechanical services,. this is the place to go! I have sent my entire family here and I would highly recommend to anyone & everyone !to do the same! It’s a one stop shop and you won’t be disappointed!