From Don McGill Toyota’s amazing service department in Katy, Texas, I have received 18 years of excellent customer service.
They must have a formula for hiring extraordinary people.
I just had some major repair done on my 2007 Toyota Tacoma. Wow. The engine is so quiet now. It feels like a new truck.
During this service, I had a chance to deal with many of the areas in the service department. Everyone I came in contact with was professional, personable, and informative. I am guessing that Steve Deatherage’s Management style encourages this excellent customer service. Most often excellence starts from the top down. Thank you, Steve.
So many to thank… Assistant Service Manager K Sea Picott who saw the job through from start to finish… Zee & Seth from Rentals… Maria Matthews from Parts… Eileen, often the helpful voice of the service department… Steven & Alfred in cashiers area… and Refugio Teran, Assistant Manager who took care of my questions/concerns even after the job was all done and paid for. Every aspect of the service I received deserves five stars.
And last, but not least, the unseen folks who did the actual work on my truck. I’ve not met you in person, but I owe you many thanks for taking such great care of my truck. You are appreciated.